Effective Date: 30 - Sept- 2024

At Molako, we are committed to maintaining the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services. By visiting our website and purchasing products, you agree to the terms outlined here.
1. Information We Collect

1.1 Personal Information
We collect personal information, such as your name, mailing address, email address, telephone number, and payment details, when you create an account, place an order, or contact us. This information is kept strictly confidential and is used only for the purposes stated in this policy.

1.2 Non-Personal Information
We also collect non-personal information, such as your IP address and browsing activity, which does not identify you. This information is used for statistical purposes and to enhance our customer service experience.

2. How We Use Your Information

2.1 Order Processing
Your personal information is used to process your orders. For this purpose, your name, payment information, and order details will be shared with your financial institution for authorization. If discrepancies occur during this process, your order may not be processed.

2.2 Delivery
To facilitate the delivery of your order, your name, address, and phone number will be shared with shipping companies and suppliers. These parties are bound by confidentiality agreements to protect your information.

2.3 Non-Personal Information
Non-personal information, such as IP addresses and browsing data, will be used in aggregate form for statistical analysis to improve our services and will not retain your identity. We may also collect information about your shopping preferences to personalize your experience.

3. Confidentiality of Information

Your personal information is protected by secure protocols and will only be released as necessary to complete transactions, such as sharing with credit card institutions, suppliers, and warranty providers. Personal information may also be disclosed in the following circumstances:

    When required by a legal authority
    To combat fraud or other unlawful activities
    In response to court orders or subpoenas
    To our legal representatives when necessary

4. Data Security

We are committed to safeguarding your personal information through the use of appropriate technical and organizational measures. While we strive to protect your data, please be aware that no method of transmission over the internet is completely secure.

5. Third-Party Links and Disclaimers

Molako may include links to third-party websites or advertisements on our site. Please note that we are not responsible for the privacy practices or content of these external websites. We recommend installing appropriate software to protect your device when interacting with third-party content.

The views presented by third-party links or advertisements do not necessarily reflect the views of Molako.

6. Your Rights

6.1 Access and Update
You have the right to access and update your personal information by logging into your account or contacting us.

6.2 Deletion
You may request the deletion of your personal information by contacting us, subject to legal requirements for data retention.

6.3 Marketing Communications
If you have opted in to receive marketing communications, you may opt out at any time by following the unsubscribe link in our emails or by contacting us directly.
7. Changes to This Privacy Policy

Molako reserves the right to modify this Privacy Policy at any time. It is the responsibility of our customers to review this policy periodically to ensure compliance. Any significant changes will be communicated to you, and your continued use of our services constitutes acceptance of the updated policy.

8. Contact Us

For any questions regarding this Privacy Policy, please contact us:

Molako Customer Support
Email: info@molako.com
Phone: (033) 592-2888
Address: Arbab Road Saddar, Peshawar, Pakistan