Welcome to Molako's Frequently Asked Questions (FAQs) page! Here, you'll find answers to common questions about shopping with us. If you need further assistance, please feel free to reach out.

1. Orders

Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. You can complete your purchase as a guest or create an account for faster checkout in the future.

Q: Can I make changes to my order after it's been placed?
A: If you need to modify or cancel your order, please contact us immediately at info@molako.com or (033) 592-2888. We will do our best to accommodate your request if the order hasn't already shipped.

Q: What payment methods do you accept?
A: We accept list payment methods, such as credit cards, Easypaisa and Jazzcash.

Q: How do I know if my order was placed successfully?
A: You will receive an order confirmation email shortly after placing your order. If you do not receive it, please check your spam/junk folder or contact us.

2. Shipping

Q: What are your shipping options and costs?
A: We offer several shipping options, including Standard and Express Shipping. Costs vary based on your location and shipping method. For detailed information, please refer to our Shipping Policy.

Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Shipping times and costs vary by country.

Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email. Use this number to check the status of your delivery on the carrier's website.

3. Returns and Exchanges

Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. Items may be returned within 14 days of receipt, provided they are in their original condition. Please refer to our Returns + Exchanges Policy for more details.

Q: How do I initiate a return?
A: To start a return, contact our Customer Support at info@molako.com or (033) 592-2888. We will provide you with a Return Authorization number and instructions.

Q: How long does it take to receive my refund?
A: Once we receive and inspect your return, we will process your refund within 7 days. Depending on your bank, it may take additional time for the funds to appear in your account.

4. Products

Q: Are all products in stock?
A: Our inventory is updated regularly, but availability may change quickly. If an item is out of stock, you will be notified during checkout or via email.

Q: Do you offer size guides?
A: Yes, each product page includes a size guide to help you select the right fit. If you have any questions, feel free to contact our support team.

5. Account and Privacy

Q: Do I need an account to place an order?
A: No, you can complete your purchase as a guest. However, creating an account allows for faster checkout and the ability to track your orders and view order history.

Q: Is my personal information secure?
A: Yes, your privacy is important to us. We use secure measures to protect your personal information. For more details, please review our Privacy Policy.

Q: How can I reset my password?
A: Click the "Forgot Password" link on the login page, enter your email address, and follow the instructions to reset your password.

6. Promotions and Discounts

Q: How do I apply a promo code?
A: You can enter your promo code at checkout. Make sure the code is still valid and meets the requirements to be applied.

Q: Can I use more than one discount code?
A: Only one discount code can be applied per order unless stated otherwise.

7. Customer Support

Q: How can I contact Customer Support?
A: You can reach our support team via email at info@molako.com or by phone at (033) 592-2888. Our support hours are everyday 10am to 9pm.

8. Miscellaneous

Q: Do you offer gift wrapping?
A: Yes, gift wrapping is available for an additional charge. You can select this option at checkout.

Q: How can I stay updated on new products and promotions?
A: Subscribe to our newsletter at the bottom of our website to receive the latest updates on new arrivals, promotions, and exclusive offers.

9. Contact Us

If you have questions that weren't answered here, please reach out to us:

Molako Customer Support
Email: info@molako.com
Phone: (033) 592-2888
Address: Arbab Road Saddar, Peshawar, Pakistan